How should servers handle the last customers of the night?

Providing attentive service to the last customers of the night, while also informing them of the closing hours, is key to maintaining a positive customer experience. This approach shows that the establishment values its guests and their dining experience, even when it is near closing time. By being attentive, servers can ensure that all needs are met, offering final drink refills, checking on whether they need dessert, or answering any last-minute questions.

Informing customers of the closing hours is also crucial because it sets clear expectations. It allows customers to understand that while they are welcome to stay and enjoy their meal, they should also be mindful of the fact that the restaurant will soon be closing. This communication fosters a respectful, accommodating environment, helping to build a positive reputation for the restaurant, as guests will appreciate the consideration shown to them during their visit.

In contrast, rushing customers, ignoring them, or asking them to leave early can lead to a negative dining experience, which may discourage them from returning. It's important to strike a balance between prompt service and the courteous treatment of guests, which is essential for customer satisfaction.