What should a server do if they are unsure about menu details?

When a server is unsure about menu details, the best course of action is to check with the kitchen or management. This approach ensures that the information provided to the customer is accurate and up-to-date. Menu details can often include specific ingredients, preparation methods, or any potential allergens, which are critical for providing quality customer service and ensuring guest satisfaction.

By consulting with the kitchen or management, the server demonstrates professionalism and a commitment to customer care. This not only helps build trust with the customers but also fosters a culture of teamwork within the establishment, improving overall efficiency and knowledge sharing among the staff. In contrast, guessing, redirecting the customer, or providing a generic answer can lead to misinformation and potentially negative experiences for guests, which is not conducive to the standards of service expected in a dining environment like Waffle House.