What steps should be taken during a shift change?

During a shift change, reviewing notes and communicating important information is crucial for ensuring a seamless transition between employees. This step ensures that the new shift is made aware of anything that occurred during the previous shift, such as customer preferences, special orders, stock levels, and any issues that arose. Effective communication minimizes misunderstandings and helps maintain service quality, allowing the incoming staff to be prepared for their duties and carry on the operation smoothly.

This practice also fosters a team-oriented environment where everyone is informed and able to provide consistent service to customers. By taking the time to relay vital information, the outgoing server supports their colleagues and contributes to the overall efficiency and effectiveness of the team. In a busy setting like Waffle House, this approach is essential for maintaining high customer satisfaction and operational flow.