What techniques can a server use to handle difficult customers?

Remaining calm, empathetic, and striving to resolve the situation is essential when handling difficult customers. This approach fosters a positive interaction, as it demonstrates that the server values the customer's experience and is genuinely interested in finding a solution. By staying calm, the server can maintain control of the conversation and prevent escalation. Empathy allows the server to connect with the customer's feelings, showing understanding and care for their concerns. Seeking to resolve the issue means actively engaging with the customer to find a satisfactory outcome, which can often lead to a more positive experience for both the customer and the server. This technique not only helps deescalate tension but also builds customer loyalty, as patrons appreciate being heard and cared for during their dining experience.