Which approach should a server take when suggesting menu items?

Offering suggestions based on customer preferences is the best approach for a server when recommending menu items. This strategy enhances the dining experience by personalizing recommendations to align with what the customer is likely to enjoy, which can lead to increased customer satisfaction and loyalty. By understanding the tastes and preferences of the diners, a server can suggest dishes that match their cravings, dietary restrictions, or previous favorites, making the meal more enjoyable.

Customizing suggestions also opens up an opportunity for the server to highlight dishes that may not be well known but offer unique flavors or appeal to specific dietary needs, thereby enriching the customer's experience and potentially boosting menu sales. This kind of engagement shows a level of attentiveness and can foster a positive relationship between the server and the customers.