Why is it important for servers to know the menu well?

Knowing the menu well is essential for servers because it enables them to provide accurate information and recommendations to customers. When servers are familiar with the menu items, they can answer questions about ingredients, preparation methods, and flavor profiles, which enhances the dining experience. This knowledge allows servers to make tailored suggestions based on customers' preferences, dietary restrictions, or cravings, creating a more personalized service.

Additionally, when servers are knowledgeable about the menu, they can help customers make informed choices, which can lead to increased customer satisfaction and loyalty. It also facilitates smoother operations, as servers can confidently communicate with the kitchen staff and help manage orders more efficiently.