Why should servers keep a notepad during their shifts?

Keeping a notepad during shifts serves a crucial role in ensuring efficient and accurate service in a busy environment like Waffle House. The primary reason for this practice is to jot down orders, customer requests, and special instructions, which allows servers to manage multiple tables effectively and minimize errors.

By accurately recording orders, servers can ensure that they bring the correct items to customers, addressing all specific preferences or modifications. This attention to detail is vital in maintaining customer satisfaction and trust in the service being provided. Additionally, having a written record helps servers to keep track of what each table needs without relying solely on memory, which can become overwhelming during peak hours when business is brisk. Therefore, a notepad becomes an essential tool for organization and clarity in a server's tasks, directly impacting the quality of service provided.